Return policy

Receive a refund for any reason if you return a product within 15 days of your delivery date that is still in brand new condition with the original packaging and with all items delivered with the product.

Note: Refunds processed against “Non satisfaction” returns will not include the charges paid towards shipping/logistics at the time of placing the order, except in case of a product having a defect/damage at the time of delivery.

Missing/Damaged Fee

For products returned with the following conditions below, a 15% product missing/damaged fee will be deducted from the refunded amount.

  • Wear and tear on the product like small scratches and dents
  • Damage to the original manufacturing box or accessories
  • Missing box items like an owner’s manual or software/ driver CD’s, etc.
  • Damage or dents incurred during the return shipping process
  • Tampered / Missing barcode from the product

Refunds will not be processed for products with more significant damage or missing significant accessories, like connector cables, or DC power supplies.

Return Policy Exceptions

  • Products received with physical damage must be reported to MusicBay within 2 days of the delivery date.
  • Products purchased as Used musical instruments cannot be returned. All Used musical instruments sales are final. Used musical instruments products have been tested and are guaranteed to be functional. If you have a reason to believe that your Used musical instruments  product is non-functional, please contact us on with video evidence.
  • We do not accept returns for the following items:
    • All wind instruments such as Harmonicas, Flutes, Saxophones, etc; and all Headphones/ Earphones such as In-ear monitors, True Wireless Earphones, and Headphones – due to hygiene risks from potential exposure to the mouth/ear area (unless there is a case of product malfunction/product defect) . 
    • Opened software products.
    • All products with manufacturer seal. Once the seal is opened it cannot be assigned to another user, and hence MusicBay cannot accept the return unless there is a case of product malfunction.
    • Audio Interfaces, Midi Keyboards or any other product that entails registration in order to be used. Once registered, the product cannot be reassigned, and hence MusicBay cannot accept the return.
    • Gift Cards and Gift Vouchers
    • Acoustic Drum Kits and Drum heads cannot be accepted under returns unless there is a case of product malfunction / product defect.

  • Products damaged due to the use of an inappropriate power supply or products that were damaged due to voltage stability issues will not be accepted as returns. Across India, and even in the four core metro areas, a high-quality voltage stabiliser and spike protector are necessary to protect all electronic gear.
  • Products that show willful damage will not be accepted as returns. 
Note – In case MusicBay is unable to pick-up your shipment due to certain unforeseen circumstance, you may have to ship the products to our facility. The logistic charges involved in these cases would be refunded back to you after the product reaches us.

Return Shipping

Unless you have received a damaged or defective product or a product different than the one you have ordered, you are responsible for shipping the product back to our facility near Raipur Chhattisgarh.

Return Process

If you would like to return a product, it is required to either submit the ContactUs form or call us as soon as possible at +91-7804889267. All returns must be authorised and the return shipment must be mailed within 15 days of receiving the original shipment.

The refund will be initiated only after the package has been received back at our facility.
The refunded amount will be transferred, as per banking and payment gateway norms, within 10 to 15 business days of the receipt of the returned shipment.


If you would like to cancel an order that you have recently placed, please fill and submit the ContactUs form or call us as soon as possible at +91-7804889267 and quote your 6 digit order number . If the shipment has not left our facility, you will receive a full refund within 10 to 15 business days. If your order has already left our facility, you will receive a full refund, less the onward shipping fee to your destination, within 10 to 15 business days of the shipment being returned to us.

MusicBay address : Send your return to:

House no. 81,sector 02
First Floor, 
Geetanjali nagar,Shankar nagar
Raipur Chhattisgarh – 492001
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